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How do you ship your orders?

We deliver most of our orders through our courier partners such as First Flight, Delhivery and DTDC. For a few remote locations where there is no other courier service available, we use India Post to deliver your orders.

How much time does it take for an order to be delivered?

We deliver your order within 3-5 working days post-dispatch in A-1 and A-2 Metros (New Delhi, Mumbai, Kolkata, Bengaluru, Chennai, Pune, Ahmedabad and Hyderabad). For the rest of the cities, we deliver between 5-8 business days.Delivery by ground takes a little longer than air couriers. Deliveries to very remote locations such as North East may take up to 9 business days or longer, depending on the location's geographical constraints.

What are the shipping charges on teameteas.com?

We deliver an order free of cost at your doorstep for all orders above INR 300. We bear all the Octroi/sales tax and there is no additional shipping charge that you have to pay at the time of the delivery. However, if you order amount is less than INR 300, a minimal shipping charge of INR 40 is applicable.

For International shipping,shipping charges will be calculated based on box weight and delivery zone.

Cash On Delivery:

Cash on Delivery is free for all the orders above INR 800/-. All orders placed via COD will be verified electronically or telephonically before the dispatch takes place. Only Cash payment is accepted for COD orders. Payment through cheque, demand draft or credit card, etc. will not be accepted at all. However, if you order amount is more than INR 300 and less than INR 800, you can also make the payment on Cash on Delivery with minimal charge of INR 55 is applicable.

RETURN AND REFUND

At TE-A-ME Teas, we ensure customer satisfaction as our top priority; therefore, we stand behind all products bought from our site. If there is a mistake from our side, we accept return, refund & cancellation under the following circumstances:

  1. If you are delivered a different item than what you had ordered, please contact us within 3 days via email, we will arrange for the product to be returned and replaced. We humbly request that the product must be unopened, unused and returned with the original packaging.
  2. For returns and refunds, please provide us the proof if you receive a wrong or damaged product. You can do it by clicking a picture and sending it to feedback@teameteas.com. We will get back to you at the earliest.

CANCELLATION

You have the right to cancel any order and refund your payment any time before dispatch.

The cancellation will only be considered only, If the shipping of the product was not done. Once the shipping was done you will not avail to cancel the order. The money will be refunded to you within 48-72 business hours after the cancellation request.

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