Enterprises across the globe are increasingly focusing on the importance of personalized interactions to amplify customer experience. For the hospitality industry, which is exceptionally an experience-driven sector, pleasing the guests is and was always a norm, but now many hotels are thinking out-of-the-box to hike up their customer service experience in order to beat the ever-increasing competition. For those hotels that are creating memorable experiences, the rewards are pretty clear. Studies reveal that such organizations achieve 5-10% revenue gains and reductions of costs up to 25%, within a period of two to three years.
Sure, 24/7 front desk service and daily housekeeping are necessary, but these days, customers want more. They desire to experience different avenues, new concepts, and unique ideas. Tea can be a great way to meet (and even exceed) their expectations, and in general, is a nice addition to your customer service repertoire. While you may be serving tea TE-A-ME is here to discuss how.
Nothing but the Highest Quality to Delight Your Customers
If you are really serious about the idea, the first and foremost thing to consider is quality. It is important to take into account the source, production method, and freshness of the tea you serve your guests. For instance, if you choose teas like TE-A-ME, you can be assured of the wonderful taste, colour, depth and aroma. This is because the plucking and packaging is done to retain the freshness of tea all the way from gardens to every single cup you’ll serve.
Add Variety to Blow Their Minds
Today’s customers love to experiment, so give them the taste of new flavours. Instead of serving the same old tea, give your hotel menu a quick shake-up with an amazing variety of tea. Here’s a selection of tea varieties from TE-A-ME, which you must include in your tea menu to give your customers an outstanding experience.
Black Tea – Available in a variety of blends, the strong, full-bodied tea tastes excellent with milk and sugar or alone. While the stronger Assam tea and the more delicate Darjeeling tea are the most common variants, Earl Grey and English breakfast tea are excellent add-ons to your menu.
Green Tea – Green tea is widely preferred by fitness enthusiasts for its health benefits. The refreshing taste of our green tea is paired with an interesting array of flavours like mint, jasmine, honey, lemon, and tulsi — perfect for your health-conscious customers.
Aromatic Spice Teas – A favourite of many, our choicest Assam tea is blended perfectly with a hint of warm spices such as clove, cinnamon, black pepper, nutmeg, cardamom and ginger. This variety of tea will appeal to all those who love a spicy punch in their tea.
Tea-Based Infusions – Our tea-based infusions come in a wide variety of interesting flavours and combinations such as apple-cinnamon, orange-ginger, cranberry-apple, strawberry cream, and so on. These are perfect to treat your customers with some tea-based mocktails.
How Make Your Customers’ Tea Experience More Memorable
Simply offering some tea or placing a cup on the table isn’t going to fetch you any brownie points from your guests. It all boils down to how the tea is served in your lobby and the entire experience around it. Here are a few ideas to elevate your customer’s tea experience to a whole new level.
- Serve tea, hot or iced, at the right temperature and according to the customer’s preference.
- Provide tea variants and options they can choose from.
Arrange for live music in your lobby.
- Keep a separate menu exclusively for tea.
- Offer a choice of sweet and savoury treats to accompany your selection of teas.
- Lastly, serve your tea with a warm smile.
Any personalized touch that unexpectedly and surprisingly amazes the guest can make them feel special. Combining the premium taste and sheer variety of TE-A-ME teas with the right ambience can make the Afternoon Tea or High-Tea a star attraction of your hotel lobby. A great tea experience can satisfy your guests and help build a positive image for your hotel in their minds. This will ultimately give you high returns on investment as happy customers keep coming back and help grow your business through word of mouth.